Our shipping center is in house so we guarantee the fastest turnaround time after your order! Normally handling time is less than 1 business day and with pickups from all major carriers everyday our packages leave our facility the same day they are packed.
All items are inspected when picked and when shipped so we guarantee an item in condition listed on our product page. If for some reason we find a problem with an item, due to the nature of vintage item stock level, we will call to find the best course of action (we may find a similar item to send to you with your permission).
We take special care to package your items incredibly well, always sure to keep plenty of space on every edge of the box, wrapping individual products and firming boxes well ensures a safe experience for your product from us to you.
All purchases are insured, so if an item arrives damaged we will issue a full refund and work with the shipping company to fix the problem.